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Wednesday
Being Positive And Other Things
I always think that these are 'strange' days between now and the New Year. The hype and the big build up of Christmas are over and now it's simply ticking off the days until 2007.

I use the time to think about what I want to do and achieve next year and I get everything down on paper. I usually end up with quite a long list but it gets me quite enthused about the possibilities of a New Year. I must be naturally positive because I always believe that the oncoming year will be special and that interesting things will happen.

I have a friend who laughs, when I say the New Year will be a good one, but he can't bring me down. I laugh at his negativity! Like, for example, how he always says how his holiday is bound to be a disaster. And, sure enough, it usually is. He's had flight cancellations, an injured wife, hotel disasters and so on.

I believe that we get back what we give out. So, up on my cloud, 2007 is going to be a fantastic year. I can picture many of the good things that will happen.

The thing is, if we don't make changes and do something positive everything will stay the same. That old saying: 'Do what you've always done and you'll get what you've always gotten.' is spot on. Of course there are a few who may be happy with what they have 'always gotten' (is gotten a real word?) but most of us want to develop and achieve fresh objectives.

Anyway, mustn't ramble on too long, so a change of subject.

On the Monday before Christmas, to illustrate communication, I gave some amusing snippits from genuine letters that were sent to an insurance and benefits organisation. Today here are a few conversations that various call centers have had:

Caller: I can't find my little pictures (icons).
Technical Support: What pictures?
Caller: One is 'my computer', another is like 'network neighbour'.
Technical Support: Do you have any windows open?
Caller: Yes.
Technical Support: Okay, we need to close thos windows.
Caller: Oh, okay. (everything goes quiet for a few moments.)
Technical Support: Are you there?
Caller: (After a few more moments) Okay. I had to walk around the room and close all the windows ... I still can't see any little pictures.

Caller: I want to borrow £2000.
Bank Operator: Certainly sir. Over how long?
Caller: Three years please.
Bank Operator: That will be £75 per month for 36 months. Is that okay?
Caller: No, not at all. I want it all at once.

Technical Support: I need you to right click on the Open Desktop.
Customer: Okay.
Technical Support: Did you get a pop up menu?
Customer: No.
Technical Support: Okay, right click again. Do you see a pop-up menu?
Customer: No.
Technical Support: Can you tell me what you have done up until this point?
Customer: Sure. You told me to write 'click' and I wrote 'click'.

Caller: Can you give me the telephone number of 'Jack'?
Operator: Sorry, sir, I don't understand who you are talking about.
Caller: In section 5 of the user guide, it clearly states that I need to 'unplug the fax machine from the wall socket and telephone jack before cleaning'. Now can you give me the number for Jack?
Operator: I think you mean the telephone socket on the wall.

You can see more of these by clicking here.

Moving on again. Blog About Your Blog now have their polls running for Blog Of The Year.

There are four polls listed and this blog has been entered into the fourth blog listed. Thank you for whoever nominated Mike's Money Making Mission. If you have time, please have a vote on each of the polls - thanks.

That's it for today.

Good luck,
Mike.

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2 Comments:

Voted! By the way congrats!

There is nothing more crippling than a negative attitude Mike, you're so right.

I wholeheartedly believe that good things happen to people with positive attitudes so keep your head high and stay wonderfully positive and encouraging as you are!

Tisha

27/12/06  

Thanks Tisha.
Stay positive,
Mike.

30/12/06  

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